Refund Policy

We offer a 14-day money-back guarantee for PrimeTask Standard and Pro licenses purchased from our website (primetask.app).

Please contact contact@primetask.app within 14 days of your purchase to receive a full refund. No questions asked.

We reserve the right to deny refund requests where there is evidence of fraudulent activity, account abuse, chargeback manipulation, or violation of our Terms of Service. This includes, but is not limited to, sharing license credentials with unauthorised parties, activating a license on more devices than permitted by your tier, or filing a payment dispute after receiving and using the product.

Refund Frequency. To prevent abuse and keep our no-questions-asked policy sustainable, we limit the number of refunds we issue to any single customer to three (3) refunds in any rolling 12-month period, across all PrimeTask products and any Pay Over Time plans. Refund requests above this limit will be declined; we will tell you clearly if your next request is declined for this reason, and we will continue to honour your statutory rights under the UK Consumer Rights Act 2015.

When you request a refund we'll reply within 24 hours with a short email asking you to uninstall PrimeTask from your devices and then confirm it's done in your account dashboard. The email contains a button that takes you to your dashboard, where confirming takes only a few clicks. Once we receive your confirmation, we process the refund to your original payment method. Your license is deactivated automatically when the refund is processed.

Please confirm within 7 days of the email being sent. If we don't hear from you in that time, the request lapses; you can contact us again and we can reopen or review it. Every refund request has a reference number (shown in our emails and in your dashboard); quoting it helps us find your case instantly.

We call this a refund attestation. It exists because PrimeTask is a downloadable desktop app, we can't check whether you've actually removed it. Confirming in writing before the refund goes out creates a clear, mutually-understood end-point for the transaction. We may decline refund requests where this confirmation is refused, where the request is clearly abusive, or where our records show you're outside the cases covered by this policy (for example, the 14-day window has passed or the refund frequency limit has been reached).

If you purchased PrimeTask using a limited-time promotional price, launch offer, or personalised discount code, and you later request a refund, please note the following:

• •The refund amount is the amount you actually paid (not the current list price).
• •Promotional prices are one-time offers. A promotional or personalised discount code is treated as used when it is applied to a purchase. If the resulting purchase is later refunded, the promotional price is forfeited -a subsequent re-purchase will be at the list price (or the then-current promotional price available to all customers), not the original discount.
• •This prevents the use of a refund as a way to extend a limited-time discount beyond its intended window, which would be unfair to customers who accepted the same offer and kept their purchase.

Your statutory rights under the UK Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 are not affected by this paragraph.

• •Your order or receipt number
• •The email address used for purchase
• •The date of purchase
• •Your license key or device ID
• •The payment method used

Refunds are processed back to the original payment method via Stripe. Please allow 5–10 business days for the refund to appear on your statement.

Depending on the payment arrangements in effect at the time of your purchase, the entity that issues your refund may be either (a) TaskCore LTD directly, or (b) Stripe Payments Europe Limited (or its applicable regional affiliate) acting under Stripe's Managed Payments program as the merchant of record for your transaction. The merchant of record is identified on your receipt and on your credit-card statement, and refunds are issued through the same channel as your original payment. Your statutory consumer rights under the UK Consumer Rights Act 2015 are unaffected by which entity issues the refund.

Once a refund is processed, your license will be deactivated. You can always re-purchase at any time.

Pay Over Time plans are treated as a sequence of one-time payments for refund purposes, not as a subscription. This means:

• •Each instalment you have already paid is non-refundable once the 14-day money-back window for that specific instalment has passed.
• •You may cancel an active Pay Over Time plan at any time. Cancellation stops future instalments and revokes your license access. No further charges are taken.
• •If you complete all five (5) instalments, your license is converted to a full, permanent license and the Pay Over Time arrangement ends.
• •14-day guarantee on the first instalment: you are covered by the standard 14-day money-back guarantee on your first payment. Subsequent instalments are treated as separate charges with their own 14-day window for billing-error or technical-failure refunds (for example, a payment taken after cancellation), not as a renewed satisfaction guarantee.

The cancellation and refund framework above is explained in more detail in our Terms of Service §2.

If a Pay Over Time refund is approved (for example, if an instalment is charged in error), the attestation confirmation in §3 still applies: you will be asked to confirm uninstall and stop-of-use before the refund is processed.

Refunds are logged in our financial records. For tax and accounting compliance (Companies Act 2006, VAT Act 1994, and HMRC guidance), we are required to retain purchase records, including your order number, the amount paid, the date of purchase, the date of refund, and the payment-processor reference, for a minimum of six (6) years from the end of the relevant accounting period.

If you exercise your right to erasure (“right to be forgotten”) under UK GDPR after a refund, we will pseudonymise your personal information in those financial records rather than delete the records entirely: your name and email address are replaced with a cryptographic hash that cannot be reversed to identify you, while the financial-record row itself is preserved for the retention period required by law. For full details see our Privacy Policy.

The 14-day money-back guarantee described above is an additional commitment from us. It does not replace your statutory consumer rights under UK law, including the Consumer Rights Act 2015.

Your statutory rights are not affected by this Refund Policy. If PrimeTask is faulty or does not match its description, you may have additional rights under the Consumer Rights Act 2015, including the right to a repair, replacement, or refund of digital content that does not conform to contract.

For more information about your statutory rights, contact Citizens Advice or visit gov.uk/consumer-protection-rights.